Phone: 01908 220220
WhatsApp: +44 1908 220220
Email: info@xpresstaxis.co.uk
By making a booking with Xpress Taxis Milton Keynes (“the Company”), you agree to the following legally binding Terms & Conditions.
1. Booking & Customer Responsibility
1.1 A booking is not accepted until confirmed by the Company and issued with a booking reference.
1.2 The customer is fully responsible for providing accurate and complete information at the time of booking, including pickup date and time, pickup address, destination address, number of passengers, luggage details, vehicle type required, flight number, airport name, airport travelling from (departure city), a valid primary contact number and a secondary contact number if more than one passenger is travelling.
1.3 It is the customer’s responsibility to ensure all passengers remain reachable via mobile phone and WhatsApp before and during the journey.
view-source:https://citycabz.co.uk/airport-transfers-to-milton-keynes/1.4 Incorrect, incomplete or misleading information may result in additional charges, refusal of service, cancellation without refund or rebooking at a new fare.
1.5 Any booking made within 12 hours of pickup time is strictly non-refundable.
2. Airport Transfers & Waiting Policy
2.1 For airport arrivals, standard pickup time is scheduled 45 minutes after official flight landing time unless otherwise agreed.
2.2 All airport arrival pickups include up to 70 minutes free waiting time from official landing time, provided correct flight details were supplied at booking.
2.3 If the flight is delayed, pickup time will be adjusted automatically based on live flight tracking at no additional charge.
2.4 If the flight arrives early, pickup remains at the originally scheduled time unless mutually agreed.
2.5 After 70 minutes free waiting time for airport arrivals, waiting charges apply: Standard Car £0.30 per minute; MPV / 6-8 Seater £0.45 per minute.
2.6 For journeys to the airport (departures), waiting time will begin after 10 minutes from the booked pickup time. After 10 minutes, waiting charges apply at £0.30 per minute (Standard Car) or £0.45 per minute (MPV / Minibus).
2.7 Airport parking charges apply to airport arrival pickups and are charged at cost as set by the airport authority.
2.8 All airport parking fees must be paid directly to the driver at pickup (barrier exit or parking payment). Parking charges are not included in the quoted fare unless explicitly stated.
2.9 All airport pickup bookings must be prepaid at the time of booking via secure payment link or approved payment method. The Company reserves the right not to dispatch a vehicle without cleared payment.
2.10 It is the customer’s and/or traveller’s responsibility to keep their mobile phone switched on and remain reachable via phone and WhatsApp at all times. For airport arrivals, the passenger must acknowledge the driver’s WhatsApp message upon landing and remain in communication until pickup. For airport drop-offs and all local journeys, the customer must respond promptly if contacted by the driver regarding arrival, access, traffic or pickup coordination. Failure to respond, acknowledge or remain contactable may result in the booking being treated as a no-show and charged in full.
2.11 If a flight is diverted to an airport different from the originally scheduled arrival airport, the Company bears no responsibility for the diversion. The original booking will be treated as completed and non-refundable. A new booking may be arranged subject to driver availability and will be charged at a new journey fare.
3. Residential & Local Pickups
3.1 All non-airport pickups include 10 minutes free waiting time from the booked pickup time.
3.2 After 10 minutes, waiting charges apply at £0.30 per minute (Standard Car) or £0.45 per minute (MPV / Minibus).
3.3 If the passenger is not ready within 10 minutes and cannot be contacted, the journey will be cancelled and treated as a no-show, and the full fare will be chargeable.
4. Diversions & Additional Stops
4.1 Any additional stop requested during the journey will incur a minimum £10 stop charge plus £2 per additional mile calculated from the originally agreed mileage.
4.2 Any route diversion that increases mileage from the originally agreed journey will be recalculated and charged accordingly.
5. Luggage & Vehicle Responsibility
5.1 It is strictly the customer’s responsibility to book the correct vehicle based on passenger count and luggage volume.
5.2 The Company operates 4-seater saloon vehicles, 6-seater MPVs and 8-seater minibuses.
5.3 If an incorrect vehicle is booked and passengers or luggage cannot be safely accommodated, the driver may refuse transport and no refund will be issued.
5.4 A replacement vehicle, if available, will be treated as a new booking at a new fare.
5.5 Safety regulations override customer preference at all times.
Cancellation & Refund Policy
6.1 Cancellation charges are calculated from the scheduled pickup time: More than 48 hours before pickup - 15% cancellation fee; Between 24-48 hours -- 25% cancellation fee; Between 12-24 hours-- 50% cancellation fee; Less than 12 hours before pickup - No refund.
6.2 Bookings made within 12 hours of pickup are non-refundable.
6.3 No refund will be issued for no-shows.
7. Flight Cancellations & Missed Flights
7.1 If a flight is cancelled by the airline due to weather, operational disruption or airport closure, a refund will be issued minus a 10% administration charge.
7.2 If a passenger misses their flight, cancellation terms under Section 6 apply.
7.3 It is the passenger’s responsibility to notify the Company immediately of any flight changes.
8. No-Show Policy
A booking will be treated as a no-show and charged in full if the passenger fails to appear within the free waiting period, cannot be contacted, has their phone switched off, fails to acknowledge driver communication, leaves the pickup location without informing the driver, or provides incorrect booking information.
9. Payment Terms
9.1 Airport pickups must be prepaid at the time of booking.
9.2 All fares are based on direct journeys unless amended.
9.3 Airport arrival parking charges are payable directly to the driver.
9.4 Outstanding balances must be settled before travel.
10. Liability
10.1 The Company’s maximum liability is limited to the value of the journey fare minus 10% administrative charge.
10.2 The Company is not liable for missed flights due to insufficient booking time, airline schedule changes, flight diversions, traffic delays, road closures, weather conditions or indirect or consequential losses. Passengers are strongly advised to allow sufficient travel time and obtain appropriate travel insurance.
11. Promo Code & Discount Code Terms
11.1 Promo codes are issued at the discretion of Xpress Taxis and are subject to availability, eligibility and the specific terms of the offer.
11.2 Unless clearly stated otherwise, each promo code is limited to the number of uses shown in the offer. For example, if a code is limited to two bookings, this means two bookings per customer, household, travel group or payment method.
11.3 A promo code may not be used more than the allowed limit by using different email addresses, different passenger names, different accounts, different phone numbers or another person’s details where the journey is for the same customer, household, family, travel party or group.
11.4 Where multiple vehicles are required for the same journey, same travel group, same family, same household or same return transfer, this will be treated as one group booking for promo-code eligibility. The discount limit cannot be extended by splitting the journey into separate vehicle bookings.
11.5 Xpress Taxis may check booking details, payment details, contact details, pickup/drop-off addresses, passenger information and journey details to confirm whether a promo code has been used fairly.
11.6 If we believe a promo code has been misused, duplicated, transferred, or used to bypass the offer limit, we reserve the right to remove the discount, cancel the affected booking, request payment of the full fare, or refuse future promo-code use.
11.7 If a booking is cancelled due to promo-code misuse before the journey, any refund will be processed back to the original payment method, subject to our normal cancellation and refund policy where applicable.
11.8 If promo-code misuse is identified after the journey has been completed, the customer will remain liable for the difference between the discounted fare paid and the full normal fare.
11.9 Promo codes have no cash value, cannot be exchanged for cash and cannot be combined with any other discount unless confirmed in writing by Xpress Taxis. Xpress Taxis reserves the right to amend, suspend or withdraw any promo code or discount offer at any time without prior notice.
11.10 We are a small family-run business and all discounts are offered in good faith. We ask customers to use promo codes fairly so that we can continue offering genuine savings to our customers.
12. Amendments
The Company reserves the right to amend or update these Terms & Conditions at any time without prior notice.
Xpress Taxis Milton Keynes Professional. Punctual. Reliable.